1
Abbreviations
|
Abbreviation
|
Meaning
|
|
CEO
|
Chief Executive Officer
|
|
DIO
|
Deputy Information Officer
|
|
IO
|
Information Officer
|
|
PAIA
|
Promotion of Access to Information Act, 2 of 2002 (as amended)
|
|
POPIA
|
Protection of Personal Information Act, 4 of 2013
|
2
Purpose
of the PAIA manual
2.1 PAIA requires all public and private bodies in South Africa to have a
manual to explain to the public how they can get access to records that a body
holds.
2.2 This manual will help you do the following:
2.2.1
Check the categories of
available records that a body holds without having to submit a formal PAIA
request.
2.2.2
Request access to the records
that a body holds.
2.2.3
Obtain the contact
details of the IO and the DIO, who will help you gain access to the records that
you want.
2.3 The
manual will also give you information about the following:
2.3.1
The description of the
available records that the body holds, in line with other legislation.
2.2.4
The description of the data
subject categories and the related information or categories of information.
2.2.5
Whether and why a body
will process personal information, including sending or processing personal
information outside of South Africa.
2.2.6
The categories of data
subjects and the information or categories of information relating to the
personal information.
2.2.7
The recipients or
categories of recipients to whom the personal information may be given.
2.3.2
Whether a body has
appropriate security measures to ensure the confidentiality, integrity and
availability of the personal information that will be processed.
2.3.3
The PAIA guide and how
to access it.
3
Nedbank
contact details
3.1 Information Officer:
Daleen du Toit
Physical address: 135 Rivonia Road
Sandown
Sandton
Johannesburg
Postal address: PO Box 653640
Benmore
Gardens
2196
Email: paia@nedbank.co.za
Website: nedbank.co.za
3.2 Deputy Information Officer:
Neelesh Mooljee
Physical address: 135
Rivonia Road
Sandown
Sandton
Johannesburg
Postal address: PO Box 653640
Benmore
Gardens
2196
Tel: +27
(0)10 234 8858
Email: paia@nedbank.co.za
Website: nedbank.co.za
3.3 General contact for access
to information:
Email: paia@nedbank.co.za
3.4 National or head office:
Postal address: PO Box 1144,
Johannesburg, 2000
Physical address: 135 Rivonia Road, Sandown, Sandton
Telephone: 0800
555 111
Website: nedbank.co.za
4
How
to use PAIA and access the PAIA guide
4.1 In terms of section 10(1) of PAIA, the Information Regulator has updated and made available a revised guide on how to use PAIA to anyone
who wants to exercise a right as set out in
PAIA and POPIA.
4.2 The guide is easy to understand and available in all the official South
African languages, including braille.
4.3 The guide includes the following:
4.3.1
Descriptions of the aims
of PAIA and POPIA.
4.3.2
The postal and street
addresses, contact numbers and, if available, email addresses of -
4.3.2.1
the IO of every public
body; and
4.3.2.2
the DIO of every public
and private body designated in terms of section 17(1) of PAIA
and section 56 of POPIA.
4.3.3
Request forms with
instructions on how to request access to records of -
4.3.3.1
a public body as set
out in section 11 of
PAIA; and
4.3.3.2
a private body as set
out in section 50 of
PAIA.
4.3.4
A description of the help
available from the IO of a public body in terms of PAIA and POPIA.
4.3.5
A description of the help
available from the Information Regulator in terms of PAIA and POPIA.
4.3.6
A description of remedies
in law available regarding an act or failure to act in respect of a right or
duty that PAIA and POPIA confers or imposes, including how to lodge -
4.3.6.1
an internal appeal;
4.3.6.2
a complaint with the
Information Regulator; and
4.3.6.3
a court application against
a decision of the IO of a public body, a decision about an internal appeal or a
decision of the Information Regulator or the head of a private body.
4.3.7
The provisions of
sections 14
and 51
of PAIA, which require a public or private body to compile a manual and to
describe how to access the PAIA guide.
4.3.8
The provisions of
sections 15
and 52
of PAIA providing for the voluntary disclosure of categories of records by a
public or private body.
4.3.9
The notices issued in
terms of sections 22
and 54
of PAIA about the fees that must be paid for access requests.
4.3.10 The regulations made in terms of section 92
of PAIA.
4.4 You can inspect or make copies of the guide from the offices of the
public and private bodies, including the office of the Information Regulator,
during normal working hours.
4.5 You can also get the guide:
4.5.1
on request from the IO;
or
4.5.2
from the Information Regulator’s
website at inforegulator.org.za.
4.6 A copy of the guide is also available in English and Afrikaans for
public inspection during normal office hours.
5
General
information about disclosure following a request for access to records
5.1
We must or may refuse the
following requests for records:
5.1.1
Records for the purpose
of criminal or civil proceedings (subject to section 7 of PAIA).
5.1.2
Records that will
affect the mandatory protection of privacy of a third party who is natural
person, including a deceased natural person (subject to section 63 of PAIA).
5.1.3
Records that will
affect the mandatory protection of commercial information of a third party
(subject to section 64 of PAIA).
5.1.4
Records that are
protected in terms of a duty of confidence owed to a third party (particularly banker–client
confidentiality) in terms of an agreement (subject to section 65 of PAIA).
5.1.5
Records that would
threaten the protection of the safety of individuals and property (subject to
section 66 of PAIA).
5.1.6
Records that are
protected and privileged against production in legal proceedings (subject to
section 67 of PAIA).
5.1.7
Records that are
commercial information of a private body, including trade secrets and financial,
commercial, scientific or technical information of the private body that would
be likely to cause harm to the commercial or financial interests of the body if
the information were disclosed (subject to section 68 of PAIA).
5.2
Subject to section 70 of
PAIA, we must disclose records if disclosure is in the public interest. In
other words, if disclosure of the records would reveal evidence of -
5.2.1
a substantial
contravention of or failure to comply with the law; or
5.2.2
an imminent and serious
public safety or environmental risk; and
if
5.2.3
the public interest of
disclosing the records outweighs the harm that may reasonably be expected to be
caused by the disclosure.
6
Nedbank
categories of records available without a request
|
Record category
|
Record type
|
Available at our website at nedbank.co.za
|
Available on request
|
|
Human resources
|
Statutory and other employee records
|
X
|
X
|
|
External-candidate profiles and positions applied for
|
X
|
|
|
Company secretarial
|
Own portfolio or shareholdings, tax statements for share transactions
(IT3), frequently asked questions (FAQs) and rules of the share scheme
|
|
X
|
|
Own portfolio or shareholdings (transactions, dividends), tax
statements for share transactions (IT3), FAQs and rules of the share scheme
|
|
X
|
|
Annual financial statements (audited), Stock Exchange News Service (SENS)
announcements and share prices
|
X
|
|
|
Market conduct; financial advisory and intermediary services
(FAIS)
|
Debarments and date-of-first-appointment (DOFA) documents
|
|
X
|
|
Account statement for a specific period
|
X
|
X
|
|
Account statement for a specific period (Corporate Saver)
|
X
|
X
|
|
Copies of legal agreements (Corporate Saver)
|
|
X
|
|
Profile setup (Corporate Saver)
|
|
X
|
|
Confirmation of balances
|
X
|
X
|
|
Transaction listing
|
|
X
|
|
Needs analysis and disclosures
|
|
X
|
|
Available balance on account
|
|
X
|
|
Historic client receipts
|
|
X
|
|
Call recordings
|
|
X
|
|
Home loans
|
Account statement for a specific period
|
X
|
X
|
|
Settlement letter
|
X
|
X
|
|
Quotation
|
X
|
X
|
|
Reconciliation
|
|
X
|
|
Decline letter
|
|
X
|
|
Approval letter
|
X
|
X
|
|
Personal loans and unsecured lending
|
Account statement for a specific period
|
X
|
X
|
|
Application form for a personal loan, an overdraft or a student loan
|
|
X
|
|
FAIS
acknowledgement for a personal loan, an overdraft or a student loan
|
|
X
|
|
Settlement
letter for a personal loan or unsecured lending
|
|
X
|
|
Account
closure letter for a personal loan or unsecured lending
|
|
X
|
|
Welcome
letter for a personal loan or unsecured lending
|
|
X
|
|
Statement
|
X
|
X
|
|
Motor Finance
Corporation (MFC)
|
Settlement
quote
|
X
|
X
|
|
Confirmation
of client details changes
|
|
X
|
|
Tax
certificate
|
X
|
X
|
|
Copy of
registration papers
|
X
|
X
|
|
Cross-border
letter
|
X
|
X
|
|
Transaction
history
|
X
|
X
|
|
Banking
details update
|
X
|
X
|
|
Addendum
|
|
X
|
|
Amortisation
|
|
X
|
|
Repayment
schedule
|
|
X
|
|
Balloon
quote
|
|
X
|
|
Balloon
manual quote
|
|
X
|
|
Capital
interest statement
|
|
X
|
|
Interest
rate letter
|
|
X
|
|
Settlement
letter
|
|
X
|
|
Change-of-owner
settlement letter
|
|
X
|
|
Authorisation
letter for police clearance
|
|
X
|
|
Relocation
letter
|
|
X
|
|
Copy of
the National Administration Traffic Information System (NaTIS) document
|
|
X
|
|
Contract
addendum relating to value-added product services
|
|
X
|
|
Cost of
credit/Additional credit
|
|
X
|
|
Vehicle
finance contract
|
|
X
|
|
Invoice
|
|
X
|
|
Remittance
|
|
X
|
|
Proof
of payment
|
|
X
|
|
Copy of a NaTIS document
|
|
X
|
|
Business
banking
|
Original NaTIS document
|
|
X
|
|
Own-entity product statement
|
X
|
|
|
Copy of facility letters, suretyships, title deeds, mortgage bond
documents, etc
|
|
X
|
|
Original securities
|
|
X
|
|
NedFleet
|
X
|
|
|
Replacement cards
|
|
X
|
|
|
|
|
7
Nedbank
records available in line with other legislation
|
Applicable
legislation
|
Category of record
|
|
Banks Act, 94 of 1990 (guidance notes and
directives)
|
· South African Reserve Bank (SARB) outsourcing list.
· Materiality risk assessments.
· Letters or notifications to SARB.
|
|
Basic Conditions of
Employment Act, 75 of 1997
|
· Employee details.
· Labour relations reports.
· Information regarding dismissals for dishonesty-related behaviour.
· Information on disability, trade union membership, race and religion.
· Employee next of kin or emergency contact details.
· Conflict-of-interest declarations.
· Education information.
· Health and safety records.
· Pension and provident fund records.
|
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